Terms of Service

1. Agreement and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Lomeyo, LLC ("Company," "we," "us," or "our"), operating under the brand name LomeyoLabs.

By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services.

2. Products and Services

2.1 Digital Products

We offer the following digital products and services:

• Laravel-based web applications and scripts
• PHP software solutions for businesses
• Figma design templates and UI kits
• HTML/CSS templates and themes
• SaaS applications (including JuggleHire.com)
• Custom development services
• Technical support and documentation

2.2 Product Delivery

• Digital products are delivered electronically via download links
• Access is provided immediately upon successful payment verification
• Products include necessary files, documentation, and licensing information
• Some products may require specific technical requirements or dependencies

3. Licensing and Usage Rights

3.1 Standard License

Unless otherwise specified, our products are provided under a standard commercial license that grants you:

• Right to use the product for commercial and personal projects
• Right to modify and customize the product for your needs
• Right to create derivative works based on the product
• Lifetime access to purchased products and updates

3.2 License Restrictions

You may NOT:

• Resell, redistribute, or share the original product files
• Claim authorship or ownership of our products
• Use products for illegal or harmful purposes
• Create competing products that directly copy our designs or code
• Violate intellectual property rights of third parties

3.3 Open Source Components

Some products may include open-source components governed by their respective licenses (MIT, GPL, etc.). These components retain their original licensing terms.

4. Payment Terms

4.1 Pricing and Payments

• All prices are listed in USD unless otherwise specified
• Payments are processed securely through Stripe
• One-time payment provides lifetime access to purchased products
• Subscription services are billed according to chosen billing cycle

4.2 Taxes

• Prices may not include applicable taxes, duties, or fees
• You are responsible for any applicable taxes in your jurisdiction
• VAT may be added for European Union customers as required by law

5. Refund Policy

5.1 General Refund Policy

We offer refunds under the following circumstances:

• Product is "not as described" or doesn't work as advertised
• Product has significant security vulnerabilities that cannot be fixed
• Technical issues prevent product usage and cannot be resolved
• Products not downloaded within 30 days of purchase

5.2 Non-Refundable Situations

Refunds will NOT be provided for:

• Change of mind after download
• Lack of technical expertise to use the product
• Compatibility issues not disclosed in product requirements
• Products purchased more than 180 days ago
• Custom development services after work has commenced

5.3 Marketplace Purchases

For products purchased through third-party marketplaces (CodeCanyon, Gumroad), their respective refund policies apply. Please refer to:

• Envato Market Refund Policy: https://codecanyon.net/page/customer_refund_policy
• Gumroad Refund Policy: As per Gumroad's terms

6. Intellectual Property

6.1 Our Rights

• We retain all rights, title, and interest in our original products
• Our trademarks, logos, and brand names remain our property
• Product source code and designs are protected by copyright

6.2 Your Rights

• Upon purchase, you receive specified usage rights per the license
• You retain rights to modifications and customizations you create
• Your business data and content remain your property

6.3 Third-Party Rights

• Some products may include third-party assets with separate licenses
• Stock photos, fonts, and libraries retain their original licensing
• You are responsible for obtaining necessary rights for third-party components

7. User Responsibilities

7.1 Account Security

• Maintain confidentiality of your account credentials
• Notify us immediately of any unauthorized access
• You are responsible for all activities under your account

7.2 Compliance

• Use products in compliance with applicable laws and regulations
• Respect intellectual property rights of third parties
• Follow best practices for web security and data protection

7.3 Technical Requirements

• Ensure your hosting environment meets product requirements
• Maintain adequate backups of your data and customizations
• Keep software updated for security and compatibility

8. Support and Maintenance

8.1 Support Scope

We provide:

• Installation guidance and basic troubleshooting
• Documentation and usage instructions
• Bug fixes for reported issues
• Updates and security patches when available

8.2 Support Limitations

Support does NOT include:

• Custom development or modifications
• Third-party integrations or compatibility issues
• Server configuration or hosting support
• Training on general web development concepts

8.3 Support Channels

• Email: [email protected]
• Live Chat: Available on our website during business hours
• Documentation: Available on product pages and downloads

9. Disclaimers and Limitations

9.1 Warranty Disclaimer

Products are provided "AS IS" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9.2 Limitation of Liability

Our liability is limited to the amount you paid for the specific product. We are not liable for indirect, incidental, consequential, or punitive damages.

9.3 Service Availability

We strive for high availability but do not guarantee uninterrupted service. Maintenance, updates, or technical issues may temporarily affect access.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Modifications and Updates

11.1 Terms Changes

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use constitutes acceptance of modified Terms.

11.2 Product Updates

We may update products to fix bugs, add features, or improve security. Updates are provided at our discretion and may not be available for all products.

12. Termination

12.1 By You

You may stop using our services at any time. Your licenses to purchased products remain valid.

12.2 By Us

We may terminate access for violations of these Terms, illegal activity, or abuse of our services. Upon termination, you must cease using our products and services.

13. Third-Party Services

13.1 Marketplace Platforms

Our products are also available through:

• Envato Market (CodeCanyon)
• Gumroad
• Figma Community

Each platform has its own terms and policies that govern your use.

13.2 Payment Processing

Stripe processes payments on our behalf. Their terms and privacy policy apply to payment transactions.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of Bangladesh, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes will be resolved through:

1. Good faith negotiation
2. Mediation if negotiation fails
3. Arbitration as a final resort

14.3 Jurisdiction

Legal proceedings must be brought in the appropriate courts of Bangladesh.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between us.

15.2 Severability

If any provision is found unenforceable, the remaining provisions continue in full force.

15.3 Assignment

We may assign these Terms. You may not assign your rights without our written consent.

15.4 Contact Information

For questions about these Terms:

• Email: [email protected]
• Subject Line: "Terms of Service Inquiry"

16. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.